Privacy policy

Your privacy is important to AS Propaan and we comply with all applicable laws and regulations regarding any personal information we may collect about you when you visit our website propaan.ee. By using our website, you consent to our collection and use of your information in accordance with this Privacy Policy.

With this Privacy Policy, we want to explain to you what data we collect, how we use it and what your rights are to protect your data. The policy applies only to our website and its visitors and does not apply to data collected through other channels.

Your data controller is AS Propaan

Company reg. no.: 10102144

E-mail: info@propaan.ee

telephone number: 607 0838

We collect and process information in accordance with the EU General Data Protection Regulation (GDPR), which entered into force on 25.05.2018.

Data collection and use

What data we collect

The information we collect includes information you knowingly and actively provide to us when using or participating in our services or promotions, as well as any information your devices send to us when accessing our products and services.

The information we collect includes information that you have knowingly shared with us when using our services or promotions, and information that your devices automatically transmit to us.

Your personal information may reach us in the following ways:

• When you contact us by phone, email or online chat.
• If you are browsing the website propaan.ee
• If you comment, like or share any of our posts on our social media account.
• When you join our newsletter
• If you comment on posts on our website.

Types of data to be collected

Personal data

We will only ask you for personal information if it is necessary to provide you with the service. By contacting us or visiting our website, you may share the following information with us:

• First name and surname
• E-mail address
• Postal address, country, county, city
• Phone number
• Conversation history between you and us

Log files

Our website propaan.ee stores log files about its visitors. The information collected may include:

• Type of device used
• Internet Protocol (IP) address
• browser type
• Internet Service Provider (ISP)
• Date and time of your visit to the website
• Number of clicks on the entry and exit page of the website

The information contained in the log files is used to analyse trends, administer the website, monitor the activities of visitors to the site and gather demographic information. The information obtained is not intended to, and does not, identify an individual.

Cookies

Like most websites, propaan.ee uses "cookies". A cookie is essentially a text file that is stored on the user's device when visiting a website. Cookies are used to set and store preferences, regional settings, service usage options, etc.

If you wish, you can disable the use of cookies in your browser settings, but in this case the service you receive may be disrupted.

Cookies are divided into permanent and session cookies. Persistent cookies remain on your PC or mobile device even after you close your browser or computer. Session cookies, on the other hand, are deleted as soon as you close your browser.

Cookies are divided according to their purpose:

Cookies needed. Session cookies, the purpose of which is to enable you to use the services offered on our website. These cookies help to authenticate users and prevent malicious use of user accounts. Without these cookies, we will not be able to provide you with the services you request.

Notification cookies. These cookies identify whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember choices you make when you use the website, such as storing your login details or language preferences. The purpose of these cookies is to provide you with a more personalised experience and to prevent you from re-entering your preferences.

How we use data

We may use the information collected for a variety of purposes, including:

• To maintain, manage, develop, personalise and expand our website.
• To collect statistics so that we can provide better services and/or offers and to understand and analyse the behaviour of visitors to our website.
• Identify you by phone, message or email
• sending you information and asking for feedback on our services.
• To prevent fraud and protect our website
• To allow us to stay in touch with you through your social media account.
• To allow the reading of chat history to speed up the provision of relevant advice.
• With the aim of improving the quality of our service and providing more efficient browsing solutions.
• To develop new new products, services or improve their functionality.
• To simplify and speed up interactions between us, when you contact us.
• For other purposes. For example, to analyse data, to study trends, to evaluate the effectiveness of our advertising campaigns.

In which cases may we share your data with.

• We may share or transfer your personal information in connection with a change of ownership, merger, asset sale, financing or acquisition of our business. We will notify you when we transfer your personal information and when it becomes subject to the provisions of another privacy policy.
• We may share your information with our partner companies by requiring them to comply with this Privacy Policy. Affiliates include our parent companies, subsidiaries, joint venture partners, or companies that we own.
• We may share your information with our business partners in order to provide you with certain products, services or promotions.
• We may disclose your personal information for any other purpose with your consent.
• We are obliged to disclose your personal data if required to do so by law. We may also disclose your information in good faith to comply with a legal obligation, to protect our rights or property, to prevent or detect potential violations of law related to your use of our service, and to ensure the security of our service users.

Storage of your personal data

The Company will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we need to retain your information to comply with applicable laws), to resolve disputes, and to enforce our legal agreements and policies.

The company also keeps log files for internal analysis. Log files are usually retained for a shorter period of time, unless the data is used to enhance security or improve the functionality of our service, or we are required by law to retain the data for a longer period of time.

Processing of children's data

None of our products or services are directed to children under the age of 13, and we do not knowingly collect information from children under the age of 13. In the event that we suspect that we are processing information about a person under the age of 13, we will remove that person from all of our databases.

Your rights to protect your data

You always have the right not to share your information with us, knowing that it may affect your experience on our website. If you choose not to share your information with us, we will not treat you less favourably as a result. If you provide us with personal information, you understand that we will collect, store, use and disclose it in accordance with this Privacy Policy. You have the right to request details of the information we collect about you.

When we receive personal information about you from a third party, we will protect it in accordance with this Privacy Policy and the law of the Republic of Estonia. If you share third party information yourself, you confirm that you have the right and permission to do so.

Even if you have previously consented to us sharing your personal information for marketing purposes, you retain the right to change your mind at any time. You always have the right to opt-out of communication with us and to request that we remove your information from our databases. From time to time, we may also ask for information about you to verify your identity. If you believe that any information we have collected about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email: info@propaan.ee or by telephone: 607 0838. We will make every effort to correct any inaccurate, incomplete, misleading or outdated information.

If you believe that we have breached the relevant data protection law and you wish to make a complaint, please contact us using the contact details provided in this document and provide us with full details of the breach. We will investigate your complaint promptly and respond to you in writing, setting out the results of our investigation and outlining the steps we are taking to resolve your complaint. You also have the right to refer the matter to a regulator or data protection authority.

GDPR data protection rights

We want to make sure you are aware of all your data protection rights. Each user of this site is entitled to the following terms and conditions:

• Right of access - you have the right to request copies of your personal data.
• Right to rectification - you have the right to ask us to rectify data that you believe to be inaccurate. You also have the right to request that we complete information that you believe is incomplete.
• Right of erasure - under certain conditions, you have the right to request the erasure of your personal data.
• Right to restriction of processing - Under certain conditions, you have the right to request the restriction of the use of your personal data.
• Right to object to the use of your personal data - Under certain conditions, you have the right to object to the use of your personal data.
• Right to data portability - Under certain conditions, you have the right to request that we transfer the data we collect to a third party or directly to you.

Security of your data

The security of your personal information is important to us, but please remember that no method of exchanging information over the Internet or method of electronic storage is 100% secure. While we do our best to protect your information, we cannot guarantee its complete security.

AS Propaan will take all measures reasonably necessary to ensure that your data is processed securely and in accordance with this Privacy Policy and the law of the Republic of Estonia. Your data will not be transferred to any organisation or government unless there is a good reason and the security of your data is ensured.

Links to other websites

On our website you may find links to other websites that are not owned by us. If you click on a link to a third party site, you will be redirected to that third party site. We strongly recommend that you read the privacy policy of each site you visit.

We have no control over third party sites and accept no responsibility for their content, privacy policies, the services they provide or otherwise.

Privacy policy updates

We reserve the right to make changes to this privacy policy document as necessary. When we update this Privacy Policy, we will change the date of the update at the bottom of this document. If you continue to visit and use our website after the Privacy Policy has been updated, we will treat this as your tacit acceptance of the changes.

Last modified 15/10/2024